Sample
E-commerce Support Bot
85% reduction in support tickets
Automated customer support across chat + WhatsApp, with order tracking and fast answers from your policies.
Without AIable
- Repetitive FAQs drain team time
- Slow replies → frustrated customers
- Inconsistent answers across channels
- Missed sales opportunities in DMs
- High support ticket volume
- No 24/7 coverage
With AIable
- Instant answers to common questions
- Real-time order status lookup
- Smart escalation to human agents
- Consistent policy-aligned responses
- Lower support workload by 85%
- Available 24/7 across all channels
How it works
Connect channels
Website chat, WhatsApp, Instagram DM
Upload KB
FAQ, policies, product info
Automations
Order tracking, returns, escalation
Analytics
Track performance & improve
Key features
FAQ + policy answers
Instant responses from your knowledge base
Order tracking flow
Real-time status updates and delivery info
Returns/refunds guidance
Automated policy lookup and next steps
Handoff to human
Smart escalation with context + ticket creation
Multi-language ready
Support customers in their preferred language
Conversation logs
Track interactions and identify improvements
Want this for your store?
We'll build a custom support bot trained on your products, policies, and brand voice.